![]() ![]() Here is what I get in a screenshot of Rmx in Windows 7: To post a screenshot, you must upload the image on an image server web as imgbb, tinypic, and post the link on the forum. 1) Have you tested the Rmx in connecting the Rmx to a USB hub powered by a power adapter? 2) If you did, what is the model and brand of the USB hub? B) Please try to write more information: we need a complete technical description, so if you write enough data (write exactly the error message(s) you get, or post a screenshot, for example the screenshot of the way the Rmx is displayed in Windows device manager would be helpful) it may be possible to answer precisely and fast / if you give partial information, I will non stop as complementary information, so that it may be long. Hello Dj vortex 2017, A) Please describe exactly what you have done on your Windows 7 computer. Then the solution is to 1) connect to the Windows 7 or Windows 8.0 PC the USB hub, and power the hub with its power adapter 2) install in this Windows 7 or Windows 8.0 PC a current DJ Console driver, as 2018_HDJS_1, 3) when the DJ Console driver installation asks to connect the Hercules DJ gear, connect the DJ Console Rmx to the USB hub, 4) check if the DJ Console Rmx is correctly installed and detected on this Windows 7 or Windows 8.0 PC, 5) then click on Start > Run and type the command "C:\Program Files\DJHERCULESMIX\Audio\DJ Console Series\firmware\HDJSeriesUpdater.exe"-manual with the " signs as they are in this line 6) click OK and follow the firmware update menus 7) at the end of the firmware installation, the DJ Console Rmx firmware should be updated, and you can use the DJ Console Rmx on your Windows 10 computer. Can you find a PC with Windows 7 or Windows 8.0, or can you find a PC in Windows 10 which has zero USB 3.0 port? If you find such a PC, then you also need a USB hub with a power adapter (the power adapter is needed: do not use a USB hub with not power adapter when updating the Rmx, you would damage the Rmx). The solution is to update the firmware in another PC with Windows 7 or Windows 8.0. ![]() 2) If your PC has Windows 8.1 or Windows 10 and any USB 3.0 port, your problem may come from an old firmware inside the Rmx, a firmware which Windows 8.1 and 10 do not support in computers with USB 3 ports (connecting on a USB 2 port will not solve the problem : if Microsoft detect a USB 3.0 port in the PC, Windows 8.1 or Windows 10 install a USB driver which prevents the DJ Console Rmx from being enumerated on any USB port on the computer). Hello dj vortex 2017, 1) As you meet a technical problem, please fill your profile in clicking on "My Space"> "My Profile" You have 3 fields to list your equipment: - In "Hercules equipment in use", please check your Dj controller, - In "Software in use", check your DJ software, - In "Describe your equipment": describe your computer brand and model, CPU, quantity of RAM, version of Windows, version of DJConsole Series driver package. ![]()
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